1 PAYMENTS
1.1 Full payment must be received at the time of booking unless otherwise stated.
1.2 Your place can not be guaranteed until either the deposit or full payment has been made.
2 CANCELLATIONS BY YOU
2.1 If you wish to cancel your place on a course up to 12 weeks before the start date, you will be entitled to a full refund of the fees.
2.2 If you wish to cancel your place on a course within 12 weeks, but prior to 8 weeks before the course start date you will be entitled to a 50% refund of the fees.
2.3 If you wish to cancel your place on a course within 4 weeks of the course start date you will not be entitled to a refund of the fees. However, at our discretion and subject to availability, you may be able to use the course fee as a credit towards a future course.
2.4 Cancellations must be made in writing to rachel@tallulahroseflowerschool.com
Please note that refunds can take up to three weeks to process.
3 CANCELLATIONS BY US
3.1 Please note that courses have minimum attendance levels and may be cancelled if too few bookings are received. We reserve the right to amend or cancel courses at any given time.
3.2 If we cancel a course, we shall endeavour to give you at least one week’s notice. You will have the option of transferring to another course or having a full refund of the fees.
3.3 We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising because of any modification or cancellation of courses or timetabling constraints as set out above, beyond the cost of the course fee.
4 NON-ATTENDANCE
4.1 If you are unable to attend a class or classes due to illness, or for personal or professional reasons, you will not be entitled to a refund, extra tuition or to automatically transfer to another course. However, we will consider such action that we believe to be fair and reasonable.
4.2 Please note that if alternative options are offered, there may be an additional charge.
5 ATTENDANCE
5.1 If you are unable to complete a class or classes due to illness, or for personal or professional reasons, you will not be entitled to a refund. We may however, at our own discretion consider a course transfer.
4.2 Please note that if alternative options are offered, there may be an additional charge.